S&S

Loss Control

Client Service Hours

Track the work behind the work: client support, utilization, and activity history.

Activity Ledger

Log Client Time

Time check0 field + 0 drive = 0 total hours

Client Accounts

Add Client Account

Client Account

Edit Contract Terms

Changing contract terms recalculates contract utilization from the actual Date of Service. Existing Pay By Service, Tier 1, and Complimentary classifications are preserved.

Incidents & Response

Add Incident Case

Case Basics

What are we managing?

What Happened?

Event Type

Select every event type that actually applies.

What Are We Doing?

Response Tracks

Select the processes S&S is actually managing for this case.

Reference Record Only

Case History

Add Case Update

Client Service Hours

Link Existing Work

Select existing ledger entries that belong to this incident. Linking does not change the date, hours, performer, notes, or Count Hours As treatment.

DatePerformed ByActivityCount Hours AsHoursNotes

Client Service Hours

New Client

Create a lightweight client profile for incident/history tracking. It can remain at 0 service hours until actual work is logged.

New incident-only profiles start as Pay By Service so no allotment is invented. Contract terms can be added later from Edit Contracts.

Admin Source Review

Review Source

Why this needs review